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FAQ

1. Product Return Authorization

The product return authorization is used for your light return, repair or warranty. It contains the product serial number(indicates the date of warranty began) outside your light package, name, address, phone number, the light model, and the description on problems of your light.

2. Care and Battery Maintenance

Magicshine lights are waterproof and will perform normally in wet weather. However, except diving torches, other lights cannot be submerged in water for a long period for it will cause damage.

Yes. Short time water flushing will not cause damage to it.

Please recharge it 1 time every 3 month while storing it to improve battery service life.

3. Spare parts and accessories

Yes, spare parts or accessories could be bought if you are in need.

4. Packaging and Shipping

Package usually includes the light, battery, charger, charger cable, user manual, standard mounting accessories (like O rings), warrantycard, and outside packing box.

Usually shipping goods via DHL, FedEx and UPS. If you want to ask your own long cooperated shipper in China to ship goods to you, please send us contact information of the shipper. Then goods could be sent to the shipper.
In this case, any risk in transit will be borne by you and your shipper.

Freight charge depends on conditions like weight, volume and the destination. It needs to be calculated according to your order. It was charged according to the charging standard provided by the shipper. All will be paid to the shipper.

Usually within 5~7 days via DHL, FedEx or UPS if is under normal shipment. Special cases, time takes for delivery has to be checked with the shipper.

5. Payment and Delivery

Normal order, T/T or PayPal 100% payment before delivery.

Once the payment was received, order will be placed to factory. The delivery date will be informed within 2 days. Usually shipment could be arranged within 3 to 7 days for stock goods. OEM or ODM order, it takes time to produce.

6. OEM or ODM

Yes, our professional R&D  team is here waiting for OEM or ODM orders from you. Researching or developing new lights even with your own logo is accepted.

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